Delete your account

Use the link below to request that your printx-ai account and associated data be deleted. Send the email from the address on your account.

That link opens an email to support@printx.ai with the subject Account deletion request. You can also message us from the contact page and include the email used to sign in.

We may ask you to confirm the request so we do not delete the wrong account. After confirmation, we complete deletion within 30 days, and usually sooner.

When we delete your account, we remove or irreversibly de-identify:

• Your profile (name, email, hashed password, OAuth connections).
• Meetings, audio associated with your recordings, transcripts, summaries, and notes you own.
• Workspace memberships and personal settings.
• Integration tokens for Google, Microsoft, Zoom, and similar connections.

If you are the only owner of a workspace, that workspace’s content is deleted with your account.

We may keep limited information where we have a legal obligation or legitimate need, including:

• Billing and tax records processed through Razorpay (typically as required by law).
• Records of the deletion request itself.
• Information needed to resolve disputes, prevent abuse, or comply with law.
• Content that other users legitimately hold in a shared workspace, if you were not the sole owner — for example, a meeting another member still needs.

Backups may take additional time to expire. Residual copies are deleted or overwritten on our normal backup cycle and are no longer used to provide the Services.

Deleting your account cancels access to paid features. If you have an active Razorpay subscription, tell us in your request so we can cancel billing. Charges already processed are handled according to our Terms of Service.

Uninstalling the Android or iOS app does not delete your account. You must send a deletion request as described above. After we delete the account, sign-in on any remaining devices will fail.

How we handle personal data is described in our Privacy Policy. For other support, email support@printx.ai.